WPElite – One Elite WordPress
One Elite WordPress

Sending Secure Login Information

Sending Secure Login Information

In the case we request your website information, you can provide it in one of these secure ways:

  • Send us an administrator account with the limit access.
  • Create a dev/staging site with the same issue then we can work on it.

1. Send us an administrator account with the limit access.

Please create a new account with email contact@wpelite.net and give it the admin permission. You can use another plugin to limit access for this account e.g https://wordpress.org/plugins/controlled-admin-access/. Only need to give us permission to edit the theme/plugins and install a new plugin then we can easily in finding out the problem and help you fix it.

After that, send us the wp-admin link and password of this account.

We’ll use this account carefully and safely. If have any change can affect your live site, we’ll inform you before doing this change.

2. Create a dev/staging site with the same issue then we can work on it.

You can use plugin Duplicator https://wordpress.org/plugins/duplicator/ or WP All In One Migration https://wordpress.org/plugins/all-in-one-wp-migration/ to duplicate and install your website on another domain/subdomain then remove all sensitive information e.g users or orders.

Create a new account with email contact@wpelite.net and give it the admin permission.

After that, send us the wp-admin link and password of this account.